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How Can We Help You?
Whatever you're wondering, we've probably been asked it before. Check out our most popular questions and answers below to see what others are asking. If you still have questions, you can reach out to Mopar® anytime, anywhere. We're always with you.
Weekend From 9am -8pm
Get in Touch
You can contact JSPAA® Monday to Friday from 7 a.m. to 11 p.m. and Saturday from 9 a.m. to 8 p.m.
Important! It is easy to restore a broken/lost phone pairing, but you must first delete any existing pairing from both your phone and vehicle before attempting to re-pair. To pair a phone, watch this video or complete the following steps:
1. Complete the following steps on the Uconnect system:
• Select the ‘Phone’ icon on the Uconnect touch screen.
• Select ‘Yes.’
2. Complete the following steps on the phone:
• Go to your phone’s ‘Settings’ or ‘Options’ under Wireless Connectivity® to search for wireless networks.
• Select ‘Uconnect’ as the paired device.
• When prompted on the phone, enter the 4-digit PIN number shown on the Uconnect touchscreen and accept.
3. Complete the following steps on the Uconnect system:
• Set your phone as the favorite by selecting ‘Yes.’
• Your phone is now paired and ready for hands-free calling. To pair a phone, watch this video or complete the following steps:
1. Complete the following steps on the Uconnect system:
• Select the ‘Phone’ icon on the Uconnect touch screen.
• Select ‘Yes.’
2. Complete the following steps on the phone:
• Go to your phone’s ‘Settings’ or ‘Options’ under Wireless Connectivity® to search for wireless networks.
• Select ‘Uconnect’ as the paired device.
• When prompted on the phone, enter the 4-digit PIN number shown on the Uconnect touchscreen and accept.
3. Complete the following steps on the Uconnect system:
• Set your phone as the favorite by selecting ‘Yes.’
• Your phone is now paired and ready for hands-free calling.
FCA US LLC urgently warns U.S.-market owners or custodians of 2003 Dodge Ram Pickup Trucks and 2005-2010 Dodge Magnum, Dodge Challenger, Dodge Charger and Chrysler 300 vehicles who have not yet addressed a Takata airbag recall to immediately stop driving their vehicles. The longer these particular vehicles remain unrepaired, the greater the risk of an airbag rupture, in event of a crash. Recalled airbag repairs are always free through dealers and their certified repair partners. Vehicle owners and custodians are encouraged to call
833-585-0144 – or contact their preferred dealer – to get connected to free repair options.
The risk of airbag inflator explosion increases over time. If your airbags deploy, which can occur even in a minor crash, the defective airbag may explode. An airbag explosion may cause sharp metal fragments to fly from the airbag into the vehicle cabin at high speeds, which may result in injury or death to vehicle drivers or passengers.833-585-0144 – or contact their preferred dealer – to get connected to free repair options.
A vehicle campaign is a vehicle problem that is not a safety concern. There are two types:
An emissions recall and
A customer satisfaction notification: A Customer Satisfaction Notification (CSN) is preventive in nature and involves warranty or customer satisfaction issues that are non-safety related. FCA US LLC will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.
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